Abi Mason: Quality Service Lead at Inspire Neurocare

Abi Mason joined the Inspire team in January 2020 as Medication Champion. Responsible for recruiting the Life Skills Facilitators into the new service, Abi then went on to take up the role of Quality Service Lead in summer 2020.

As Quality Service Lead, Abi strives to improve the quality patient experience and care outcomes and ensures compliance with internal and external quality standards. From auditing, medication management, rotas, staff competencies and line management responsibilities for Inspire’s team of Life Skills Facilitators, Abi enjoys the challenges of her role and the progress she has made of the last nine months.

“Since January, I’ve worked as part of the management team at Inspire, from the initial pre-opening work to commission the new service to the first discharge of a patient after successful rehabilitation.

Throughout the historic flooding in Worcester over our opening weekend, to the challenges of the Covid-19 pandemic, it’s been fantastic to see the new team pull together. I’ve already had the opportunity to grow and develop in my role.”


With her first role as a career at the age of 17, Abi has spent her career in healthcare. At just 19, Abi worked as a Field Care Supervisor, overseeing over 80 colleagues. Later going on to gain NVQs in care to level 3, Abi also gained practical experience in medication management in a role in a pharmacy, before going on to work as a Care Coordinator to turn around a failing service – taking it from Requires Improvement to Good in three months.


“I have worked in healthcare for 11 years, primarily in care roles and most recently supporting care homes looking to improve their quality, safety and leadership.

I was attracted to the role at Inspire Neurocare because I was so keen to work with patients who had the potential to recover from injury and illness. Seeing patients get better, and knowing that you played a part in changing their life, is just so satisfying.”

As Inspire Neurocare continues to welcome more patients for specialist neurorehabilitation and care, Abi is keen to see the service, and her role, mature over the coming months.

“In the future, I’d like to undertake a Care Practitioner role to further build on my clinical skills. I’d also like to work towards my NVQ Level 5 in care and increase my knowledge of the CQC process. Ultimately, I’d like to be the Registered Manager at a service.”


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