Inspire Neurocare Worcester has been given a glowing report by the Care Quality Commission, who praised the service for treating residents with dignity and respect.
Rated ‘Good’ across the CQC’s five inspection criteria, the report followed an unannounced inspection in September. The CQC highlighted the excellent care provided by the team with one relative telling the inspector that ‘staff love my [relative], they treat them like family’.
And another resident commented that, ‘staff are so good, friendly and accommodating, it helps me feel safe living here’.
The report also praised staff for helping people to remain as independent as possible, whether through their choices or in how they did things for themselves.
One resident told the CQC ‘staff always ask me what I want to wear, before getting my clothes out of the wardrobe’.
And the staff themselves were full of praise for the home with one team member telling the inspector ‘this is the best management I've ever had’.
Lizzie Merrick, Home Manager, said she was delighted that the Inspire Neurocare Worcester had received such a positive report from the CQC:
“We’re thrilled to have received this positive report. Every day our dedicated teams do everything they can to provide truly personalised and compassionate care for the people who live here at Inspire Neurocare.
“The pandemic made for an incredibly tough 18 months, and yet despite the added pressures the whole team has worked tirelessly to provide the very best care and rehabilitation services, to make a real difference to the lives of the people we support.
“I am so proud of the team, and I want to thank them for all of their hard work and dedication. This inspection report is their collective achievement.”